Yes. You are required to create an account before placing an order. This allows you to track your orders and manage your details.

To register, click on the ‘My Account’ icon located at the top right corner of the website. Enter your email address to receive a 6-digit verification code. Once logged in, go to ‘Profile’ to complete your shipping address and phone number for checkout purposes.

Each time you log in, a 6-digit verification code will be sent to your registered email address. Enter the code to access your account.

If you have not received the verification email after registering, please check your spam or junk mail folder first. Ensure that the email address entered during registration is correct. You may also try registering again using a different email address. If the issue still exists, please contact our customer support team for further assistance.

After signing in, go to ‘Profile’ to update your contact information, shipping address, and other personal details. Remember to save your changes before leaving the page.

Once you sign up on our website, you will automatically become a TFA member.

After successful registration, a membership icon pop-up will appear at the bottom right corner of the website. You will be able to view your unique member ID and available points in your account. To enjoy more member benefits, please update your phone number and date of birth in the member profile section. Kindly ensure that the information provided is accurate.

You may update your phone number in your member profile. However, your email address and date of birth cannot be changed once they have been initially saved, as they are linked to your member ID.

If you need to update your email address or date of birth, please contact our customer service team for assistance. Kindly note that supporting documents will be required for verification before any changes can be processed.

Every online or in-store purchase is eligible for point collection. The accumulated points can be redeemed for cash vouchers. For further information about membership benefits, please visit our membership page.

The minimum redemption is 100 points, which is equivalent to a RM0.50 cash voucher.

Online Redemption: To redeem points online, click the ‘Redeem Now’ button on the membership page to generate a discount code. Copy and apply the code during checkout. Please note that points redeemed online can only be used for online purchases. If you accidentally click the ‘Redeem Now’ button, you may cancel the redemption and the points will be returned to your account, provided the cash voucher has not been used.

In-Store Redemption: For in-store redemption, inform the staff that you would like to redeem your points. Please note that points redeemed in-store can only be used for in-store purchases. You will be required to enter your PIN code, which is your date of birth in the format (yy/mm/dd).

The warranty card is inside the luggage.

No, warranty registration is not required. However, you must keep your warranty card and invoice as proof of purchase in order to claim warranty service.

To submit a warranty claim, scan the QR code on the warranty card using your smartphone or tablet and complete the warranty details in the Google Form provided. After clicking ‘Submit’, you will be redirected to a Thank You page with a WhatsApp link. Click the link, send the message, and our customer service team will assist you with your warranty claim process.

You can still claim your warranty by keeping your invoice or order details as proof of purchase. The warranty period starts from the date of purchase, even without a physical warranty card.

You may directly contact our warranty claim and repair customer service for further assistance.

Body Warranty: The body warranty covers manufacturing defects and body cracks. Terms & conditions apply.

Spare Part Warranty: The spare part warranty covers the wheel, trolley, handle, lock, and zipper puller, excluding the zipper. Terms & conditions apply.

There will be no repair charges as long as the warranty claim is valid and within the warranty period.

We accept major payment methods, including credit and debit cards (Visa and MasterCard), FPX, and eWallets via Razorpay. You may also choose the Buy Now, Pay Later option through Atome on our website.

You can enter and apply your promo code at the checkout page. If your order meets the promotion requirements, the discount will be automatically reflected in your cart before you proceed with payment.

Yes, multiple promo codes or vouchers may be used, subject to the terms and conditions of each promotion.

Your promo code may not be working because it has expired, has already been used, or the redemption limit has been fully reached on a first-come, first-served basis. It may also be due to the order not meeting the promotion’s terms and conditions or minimum purchase requirement.

You may request changes or cancellation only if your order has not been processed or shipped yet. Once the order has been shipped, changes or cancellations are no longer allowed.

Please contact our customer support team immediately with your order number and supporting evidence, such as photos or videos of the packaging and product, and unboxing video.

Our team will review and verify the issue. If the item is confirmed to have a manufacturing defect, courier damage, or packing error, we will arrange a return or reverse pickup. You may then choose either a replacement or a refund, subject to item availability and case approval.